1. Registration and account management
2. Orders and Shipping
4. The reliability of CABB Design
5. Technical Issues
Registration and account management
Is the subscription to the newsletter free?
Subscription to the newsletter of CABB design is absolutely free, with no obligation to purchase and gives you the opportunity to be informed about our promotions, launch of new brands and designers.
Can I revoke my subscription to the newsletter?
Your subscription can be revoked at any time and without notice by going to “My account” or by sending an e-mail to firstname.lastname@example.org.
How can I change the Newsletter settings?
It is possible to change the settings to receive our Newsletter after you logged in “My account” (down on the site). These changes can also be made through the newsletter by clicking on the bottom of the same, on the button "Unsubscribe from this list/Update subscription preferences". Remember that after unsubscribing from the newsletter, you will not be informed about our exclusive promotions and sales campaigns.
What do I do if I forget my password?
Forgetting your password is no problem: just access the website, then click Login (on the top right) and choose “Request new password”. You will receive an e-mail with a link where you can assign a new password to your account.
How can I change the e-mail address?
Changing the e-mail address is quick and easy. After you have logged in, just click “My account” (in the lower right of the site) and click on “Edit your personal information”. After entering the new e-mail confirm by clicking “Save”.
How is my data processed?
CABB Design S.r.l. Viale Italia, 76-78, 19124 La Spezia.
Orders and Shipping
How do I place an order on CABB Design?
The order process is easy. If you have selected a product, after adding it to the shopping cart click on the “Checkout” button. This will open a page with a summary of the order and then a screen where you must enter your billing and shipping information. The first time you buy from us, your information will be requested and stored in order to facilitate the following purchases. If your delivery address is different from the billing address, you can of course also indicate that. After specifying the information and the mode of delivery, you get to the real payment process, choosing the preferred mode. Then clicking on the icon of the chosen payment method, once you have confirmed and accepted the terms and conditions, you can submit your order. You will receive the following order confirmation e-mail.
Where can I check the status of my order?
To check the status of your order log into the “My Account” area and then on “My Orders” where you will see a list of all your orders. We will alert you through a notice to the e-mail address specified during the purchase.
What payment methods are available?
CABB design offers many payment options and allows you to use the most common credit cards. Safety is a priority for CABB design, so your information is encrypted. We offer you the opportunity to pay conveniently with:
• credit card
• prepaid card
• bank transfer
• Pay Pal
In case of payment by credit card, we advise you to have the Secure Code available to speed up your purchase.
Is it possible to choose the payment method during the order process?
Payments made by credit and debit card must be validated by both CABB Design and the card issuer in order to protect the security and prevent fraud. You can also pay by bank transfer by providing a copy of the transaction receipt to email@example.com or through a Paypal account. Please keep in mind that it is possible to send the goods only after checking that the payment has been received.
How long does it take to process my order?
The order fulfilment timing will depend on the availability of the product ordered and the type of item selected. In many cases the product selected will be put into production ad-hoc for your order so the time will be the result of a craft production process that requires attention to detail and a special production. CABB Design is committed to respecting the delivery times provided on the site: if unexpected events should occur they will always be notified. Information regarding the delivery times are however shown on each product page. If in doubt do not hesitate to send an e-mail to firstname.lastname@example.org
How much does shipping cost?
The costs for delivery in Italy are fixed to € 8.50 unless you want to benefit from the additional services described in "Shipping and Returns". The costs for international delivery are divided into costs for Europe (except Sweden and Norway) and delivery to the rest of the world. The rates are shown in “Shipping and Returns”.
Is it possible to request a delivery outside Italy?
Certainly! Indicating the country of destination during the checkout process or send us a request by e-mail to email@example.com indicating the destination area and we will provide the relevant information.
Who takes care of the shipment of my package?
CABB Design provides an easy and enjoyable shopping. Your order will be processed by our logistics service in a safe and affordable way and delivered to the address indicated on the order form, through the best logistics partners specialized in the management of fragile products.
What to do on delivery?
It is advisable to check a few things during the delivery of your parcel. Upon receipt of the products ordered, it is appropriate to check that the number of packages is as indicated in the delivery note, to verify the integrity of the packaging, if there are any signs of breaks, that they are not crushed or wet and without noise or alterations that make you assume there is an anomaly to the integrity of the content. In the presence of anomalies, the issue must be immediately notified to the carrier upon receipt of the products, by their indication in the delivery note. In the case of “Conditional acceptance” of the package received, please send an e-mail to firstname.lastname@example.org.
How can I request an invoice?
When ordering you will receive the related order receipt, but if you wish to receive an invoice, no problem: send an e-mail within 5 days from order to email@example.com containing the details to be included in the invoice (including the order number shown in the confirmation).
How can I contact you for products assistance?
If you need additional assistance or complaints relating to products purchased, you can contact CABB Design by sending an e-mail to firstname.lastname@example.org. If you want a telephone contact number, specify it in the e-mail by entering your contact details.
When can I ask for the return and the refund of my order?
No problem! If for any reason you are not satisfied with your order, you may claim a refund, and return it in an easy and fast way. The right of withdrawal is regulated by law.
What can I return and in what time?
You can return the item(s) purchased communicating your intention within 10 working days from the date of delivery of the order. The right of withdrawal governed by these sale conditions does not apply to goods made to measure or clearly personalized or which, by their nature, cannot be returned or that may deteriorate or expire rapidly.
How to make a return?
The items to be returned must be in original condition, suitably wrapped and packaged. The return must be made using the same protective cardboard box in which it was received to protect the product. If you do not have the protective box used for delivery, the customer must return the product in a protective box with the aim of making it arrive in the warehouse of CABB design with the greatest possible care. The package must include a copy of the delivery note on which are highlighted the returned products and the reason for the return. In case you do not have the possibility to ship the items being returned, write to email@example.com and we will arrange collection through our carriers.
Can you replace the products?
In the case of different or defective item we can replace your item with the same item you ordered, and you must return the damaged or defective item within 10 days from the date of delivery (subject to availability). If you intend to replace the item (subject to availability in the catalogue according to the Terms and Conditions) or order a different one, you must return what you received and make a new order.
When and how can I get a refund?
The return of products will generate a refund equal to 100% of the cost that you have paid for the item itself. If the product is defective or different, CABB design will also refund the shipping costs, which otherwise will be at your charge. The refund will be made through bank transfer or PayPal: to indicate the selected method write to firstname.lastname@example.org. Partial return will of course cause partial refunds. DESIGN CABB will refund the returned item according to the system notified by you within 48 hours of receiving confirmation of the arrival of the returned package in the warehouse. The refund to your bank or PayPal account will be displayed in a few days depending on the bank.
The reliability of CABB design
The products that I find on CABB design are original? Certainly! Each product is original and very often it is produced exclusively for our customers.
I have a problem. Who can I contact?
We want our customers to have a great shopping experience, but we know that sometimes a problem may occur. Simply send an email to email@example.com. We will reply within 24 working hours.
I have technical problems on the website?
For any problem we suggest you to make sure that your operating system (e.g.: Windows Vista, Mac OS X) has the latest updates and patches:
• Operating system (es: Windows XP, Mac OS X)
• Browser internet (Internet Explorer 9, Firefox, Safari)
• Description of the error.